Return Policy

1. How to Request a Return

To start a return, please:

1. Contact our Customer Support at [email protected] or call +92 3111 470 470.

2. Provide your order number, product name, and reason for return.

3. Our team will review your request and guide you on the next steps.

You may be asked to provide photos or videos to support your return claim.

2. Return Timeframe

• Returns must be requested and shipped back to us within 15 days of receiving your order.

• Items not returned within this period may not qualify for a return.

Returned items should be sent back promptly after approval.

3. Return Eligibility

To be eligible for a return:

• The item must be unused, undamaged, and in original condition.

• Original tags, packaging, and accessories must be intact.

• Proof of purchase (order confirmation) must be provided.

Items that are not eligible for return include:

• Used, worn, or washed items

• Products with missing tags or altered condition

• Custom, made-to-order, or personalized items

• Products marked as non-returnable on the product page

4. Faulty, Damaged, or Incorrect Items

If your item:

• Arrived damaged

• Has manufacturing defects

• Was not the product you ordered

Please report the issue to us within 48 hours of delivery with photo or video evidence. We will review and approve your return if the issue is valid.

5. Return Shipping

• Once your return request is approved, you must ship the item back to the address provided by our support team.

• You are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly delivered.

6. Return Inspection & Outcome

After we receive the returned item:

• Our team will inspect it within a few business days.

• If approved, you will receive either a refund or store credit, based on your preference and eligibility.

We will notify you once the return is processed.

7. Refund Details

• Refunds are issued through the original payment method used at checkout.

• The refund timeline may vary depending on your bank or payment provider.

• Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

8. Exchanges

Exchanges are only possible if the same item is available in stock. If an exchange is not possible, we will offer a refund or store credit.

9. Non-Returnable Items

Certain categories of products cannot be returned for hygiene and safety reasons. These may include:

• Cosmetics and makeup

• Intimate apparel

• Personalized products

• Items marked as final sale

10. Contact Us

If you have any questions or need help with your return:

E Anarkali – Customer Support
📧 Email: [email protected]
📞 Phone: +92 3111 470 470
🌐 Website: https://eanarkali.com/