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Continue ShoppingRefund Policy
At E Anarkali, your satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy outlines how you can request a refund, the eligibility criteria, and the refund process.
How to File for a Refund
To apply for a refund, please follow the steps below:
Contact our Customer Support by email at [email protected] or by phone at +92 3111 470 470.
Provide your order number, product name, proof of payment, and a detailed reason for requesting the refund.
Once your refund request is submitted, our support team will review your case and respond within a few business days.
You may also be required to provide images, videos, or other evidence to support your refund claim.
Refund Eligibility Criteria
Your refund request may be eligible if any of the following apply:
The product received is defective, damaged, or incorrect compared to your order.
The product is not as described on our Website.
You contacted us within the refund request timeframe mentioned on the Website.
Please note:
Items must generally be returned to us within the specified period after delivery (details during the refund request).
Certain products may not be eligible for refunds due to hygiene, safety, or other defined reasons (e.g., cosmetics after use).
Non-Eligibility Criteria
Refunds will not be issued for:
Products that have been used, washed, or damaged after delivery.
Items where the care instructions were violated.
Products that were customized or made to order once the production process has started.
Items returned outside of the defined return window.
Change of mind or personal preference (unless specified under return policy).
Refund Procedure
Once your return/refund request is approved, you may be required to ship the item back to us.
Return shipping costs are the responsibility of the customer, unless the item was defective or we delivered the wrong product.
After we receive and inspect the returned item, your refund will be processed.
How Refunds Are Issued
Refunds are issued via the same payment method used at the time of purchase unless otherwise specified. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Timeline for Refunds
After approval and receipt of the returned product (if applicable), refunds may take up to 14–30 business days to process and reflect in your account.
Contact Us
If you need help with your refund request or have questions:
E Anarkali – Customer Support
📧 Email: [email protected]
📞 Phone: +92 3111 470 470
🌐 Website: https://eanarkali.com/